Questions and need to know
Professional policy |
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Scheduling Online
This is the quickest and easiest way for you to choose the service you desire and pick a day and time that works best for you! When booking your first appointment online we do ask for prepayment. From there on out you will have the option OF prepaying or paying at the time of service.
OUR SCHEDULING PROGRAM, massagebook, ALLOWS YOU TO SET UP A personal ACCOUNT WHERE YOU WILL BE ABLE TO ACCESS YOUR APPOINTMENT INFORMATION AND EASILY SCHEDULE YOUR NEXT SESSION.
Rescheduling Policy
No worries if you need to reschedule your appointment, your massagebook account will be credited and the AMOUNT will automatically go towards your next scheduled session. if you end up feeling unwell and it's less than 24 hours please don't stress, we want you to take care of yourself and recover your health.
Zero-Tolerance Policy
We have a ZERO-TOLERANCE policy and any sexual advances, innuendo, or INAPPROPRIATE touching is grounds for immediate termination of your session. The therapist can and will walk out of the session and call the police dept. if they feel they are in danger or have been HARASSED.
Massage Concerns |
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I WOKE UP WITH A COLD TODAY. SHOULD I STILL COME IN?
UNFORTUNATELY, A MASSAGE WILL LIKELY JUST MAKE YOU FEEL WORSE. IF YOU ARE SICK, YOU MAY RISK GETTING YOUR THERAPIST SICK AND POSSIBLY PASSING IT ON TO OTHER CLIENTS THAT SAME DAY. EVEN IF YOU ARE GIVING LESS THAN A 24 HOUR NOTICE, WE WILL UNDERSTAND.
if you scheduled online through masssagebook you can log onto your account and RESCHEDULE for a future date. PLEASE FEEL FREE TO TEXT US AS SOON AS YOU MAKE THE DECISION AND WE WILL HELP YOU RESCHEDULE YOUR APPOINTMENT.
What if I am uncomfortable at any time during my session?
If you are ever uncomfortable, please speak up during your session. Your massage therapist will be completely understanding of your needs or concerns.
If the pressure is ever too much or not enough... if you find the technique is uncomfortable... if you are overheating or getting cold... whatever you may need... your therapist is there to help make you as comfortable as possible and they will never be offended.
WHAT IF I’VE EXPERIENCED A TRAUMA (OR ABUSE) THAT IS STILL TRIGGERED BY TOUCH? SHOULD I LET MY MASSAGE THERAPIST KNOW?
YES!! ABSOLUTELY LET YOUR MASSAGE THERAPIST KNOW IF YOU DO NOT WANT TO BE TOUCHED IN A SPECIFIC AREA OR IN A CERTAIN WAY.
YOU DON’T HAVE TO GIVE US ANY DETAILS, AND YOU HAVE THE RIGHT TO ASK TO TAKE A BREAK OR END YOUR MASSAGE ALTOGETHER AT ANY TIME, FOR ANY REASON. YOUR COMFORT IS OUR TOP PRIORITY.
THE PRESSURE ISN'T DEEP ENOUGH, BUT I DON'T WANT TO COMPLAIN. WHAT SHOULD I DO?
YOU ARE ENCOURAGED TO OPENLY COMMUNICATE WITH THE MASSAGE THERAPIST ABOUT YOUR PREFERENCES AND COMFORT. IF ANYTHING NEEDS TO BE ADJUSTED, OR IF WE ARE ALMOST (BUT NOT QUITE) GETTING THE RIGHT SPOT, feel free to SPEAK UP AND LET US KNOW RIGHT AWAY!
HOWEVER, IT IS A MYTH THAT MASSAGE THERAPY NEEDS TO HURT TO BE EFFECTIVE. SOME OF THE MOST EFFECTIVE TECHNIQUES INVOLVE VERY LIGHT, GENTLE TOUCH. OFTEN, TOO MUCH PRESSURE CAN CAUSE MUSCLES TO TIGHTEN FURTHER, AND DETRACT FROM THE EFFECTIVENESS OF YOUR TREATMENT.
What should I do after I receive a massage?
It's a great idea to give yourself some additional time after your massage to continue relaxing and to allow your body to fully absorb the benefits of massage. Whether it be taking a nice hot bath with epsom salt, going for a walk in nature, or sitting back in a quiet relaxing ENVIRONMENT and reading a book.
we want you to enjoy the benefits of your massage as long as you can! we also suggested MAKING sure to drink plenty of water to rehydrate your muscle tissue.
WHat should I do if i feel sore after my massage?
this is completely normal... and very similar to a good WORKOUT. The different techniques we use CARRY blood and nutrients to your muscles while eliminating toxins.
After stimulating muscles that you may not usually use, you might experience delayed onset muscle soreness. This is a physical response to the inflammation as your body heals.
we suggest MAKING sure to drink plenty of water to flush out the remaining toxins and if needed use an ice pack on the area to help the healing process. (Reminder: when using ice, make sure you have a thin towel/pillowcase/tshirt IN BETWEEN the ice and the skin to avoid injury.)
about our business |
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WHAT KIND OF TRAINING DO OUR MASSAGE THERAPISTS RECEIVE?
TO BECOME NATIONALLY CERTIFIED, A PRACTITIONER MUST DEMONSTRATE MASTERY OF CORE SKILLS AND KNOWLEDGE, PASS AN NCBTMB STANDARDIZED EXAM, UPHOLD THE ORGANIZATION'S STANDARDS OF PRACTICE AND CODE OF ETHICS, AND TAKE PART IN a total of 24 hours of CONTINUED EDUCATION every two years.
our massage therapists have received extensive training at accredited massage schools with curriculum including Musculoskeletal Anatomy, Physiology, Kinesiology, Pathology, Swedish massage, Deep Tissue massage, Sports massage, Pregnancy massage, Myofascial Release, Reflexology, Trigger Point, Business and Professional Ethics, Service Learning, as well as Clinical Experience.
Where is our Wellness Studio located?
OUR ESTABLISHMENT IS WITHIN STUDIO 17 SALON AND SPA in Fox Lake, IL. we are CLOSE TO the intersection of ROUTE 12 AND GRAND AVE. - located BETWEEN DAIRY QUEEN AND DOCKERS ON WEST GRAND AVE.
how are we associated with Studio 17 Salon and Spa?
We are our own establishment located within Studio 17 salon and spa. ultimately, We are SEPARATE businesses working in the same building. working ALONGSIDE other women ENTREPRENEURS inspires us and we are proud to support local WOMEN-OWNED small businesses.
What days are we open?
We are in our wellness studio for appointments only on Wednesdays through Sundays and are closed on Mondays and Tuesdays.
Are walk-in appointments available?
unfortunately, No, We are in our Wellness Studio by appointment only.
What if I called and no one answered?
our hours of operation reflect our availability to take appointments. If you are ready to schedule your appointment at this time, our online services ARE quick and easy!
IF YOU WOULD LIKE TO TALK TO US ABOUT IF A MASSAGE SESSION IS RIGHT FOR YOU BEFORE SCHEDULING, please send us a quick message below!
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