Questions and need to know
Professional policy |
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Scheduling Online
This is the quickest and easiest way for you to choose the service you desire and pick a day and time that works best for you! When booking your first appointment online we do ask for prepayment. From there on out you will have the option OF prepaying or paying at the time of service.
OUR SCHEDULING PROGRAM, massagebook, ALLOWS YOU TO SET UP A personal ACCOUNT WHERE YOU WILL BE ABLE TO ACCESS YOUR APPOINTMENT INFORMATION AND EASILY SCHEDULE YOUR NEXT SESSION.
Cancellation & Rescheduling Policy
We kindly ask for 24 hours' notice for any appointment changes. This helps us offer that time to another guest in need of care.
Life happens, and we understand that unexpected illness can arise. If you're feeling unwell, please reach out as soon as possible. We encourage you to prioritize your health, and illness-related cancellations will be considered on a case-by-case basis.
IF you're feeling unwell, please let us know as soon as possible. Your health comes first, and we'll review illness-related cancellations with care and understanding.
Any prepaid services will remain as a credit on your MassageBook account for a future visit when rescheduling. Last minute cancellations may be subject to a fee, and no-shows may be charged the full service amount if repetitive activity occurs.
Zero-Tolerance Policy
We have a ZERO-TOLERANCE policy and any sexual advances, innuendo, or INAPPROPRIATE touching is grounds for immediate termination of your session. The therapist can and will walk out of the session and call the police dept. if they feel they are in danger or have been HARASSED.
Massage Concerns |
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I WOKE UP WITH A COLD TODAY. SHOULD I STILL COME IN?
UNFORTUNATELY, A MASSAGE WILL LIKELY JUST MAKE YOU FEEL WORSE. IF YOU ARE SICK, YOU MAY RISK GETTING YOUR THERAPIST SICK AND POSSIBLY PASSING IT ON TO OTHER CLIENTS THAT SAME DAY. EVEN IF YOU ARE GIVING LESS THAN A 24 HOUR NOTICE, WE WILL UNDERSTAND.
if you scheduled online through masssagebook you can log onto your account and RESCHEDULE for a future date. PLEASE FEEL FREE TO TEXT US AS SOON AS YOU MAKE THE DECISION AND WE WILL HELP YOU RESCHEDULE YOUR APPOINTMENT.
What if I arrive late?
We will do our best to accommodate you; however, your session may need to be shortened so we can remain on schedule for the next guest. Full service fees may still apply.
How do Couples Massages Work?
Our couples massage experience allows two guests to enjoy treatments at the same time in separate treatment rooms while receiving the same relaxing and personalized care.
What if I am uncomfortable at any time during my session?
If you are ever uncomfortable, please speak up during your session. Your massage therapist will be completely understanding of your needs or concerns.
If the pressure is ever too much or not enough... if you find the technique is uncomfortable... if you are overheating or getting cold... whatever you may need... your therapist is there to help make you as comfortable as possible and they will never be offended.
Are there any conditions that may prevent me from receiving massage therapy?
Certain medical conditions may require physician approval or modifications to your treatment. Please inform your therapist of any health concerns, injuries, surgeries, or pregnancy when booking your appointment.
WHAT IF I’VE EXPERIENCED A TRAUMA (OR ABUSE) THAT IS STILL TRIGGERED BY TOUCH? SHOULD I LET MY MASSAGE THERAPIST KNOW?
YES!! ABSOLUTELY LET YOUR MASSAGE THERAPIST KNOW IF YOU DO NOT WANT TO BE TOUCHED IN A SPECIFIC AREA OR IN A CERTAIN WAY.
YOU DON’T HAVE TO GIVE US ANY DETAILS, AND YOU HAVE THE RIGHT TO ASK TO TAKE A BREAK OR END YOUR MASSAGE ALTOGETHER AT ANY TIME, FOR ANY REASON. YOUR COMFORT IS OUR TOP PRIORITY.
THE PRESSURE ISN'T DEEP ENOUGH, BUT I DON'T WANT TO COMPLAIN. WHAT SHOULD I DO?
YOU ARE ENCOURAGED TO OPENLY COMMUNICATE WITH THE MASSAGE THERAPIST ABOUT YOUR PREFERENCES AND COMFORT. IF ANYTHING NEEDS TO BE ADJUSTED, OR IF WE ARE ALMOST (BUT NOT QUITE) GETTING THE RIGHT SPOT, feel free to SPEAK UP AND LET US KNOW RIGHT AWAY!
HOWEVER, IT IS A MYTH THAT MASSAGE THERAPY NEEDS TO HURT TO BE EFFECTIVE. SOME OF THE MOST EFFECTIVE TECHNIQUES INVOLVE VERY LIGHT, GENTLE TOUCH. OFTEN, TOO MUCH PRESSURE CAN CAUSE MUSCLES TO TIGHTEN FURTHER, AND DETRACT FROM THE EFFECTIVENESS OF YOUR TREATMENT.
What should I do after I receive a massage?
It's a great idea to give yourself some additional time after your massage to continue relaxing and to allow your body to fully absorb the benefits of massage. Whether it be taking a nice hot bath with epsom salt, going for a walk in nature, or sitting back in a quiet relaxing ENVIRONMENT and reading a book.
we want you to enjoy the benefits of your massage as long as you can! we also suggested MAKING sure to drink plenty of water to rehydrate your muscle tissue.
WHat should I do if i feel sore after my massage?
this is completely normal... and very similar to a good WORKOUT. The different techniques we use CARRY blood and nutrients to your muscles while eliminating toxins.
After stimulating muscles that you may not usually use, you might experience delayed onset muscle soreness. This is a physical response to the inflammation as your body heals.
we suggest MAKING sure to drink plenty of water to flush out the remaining toxins and if needed use an ice pack on the area to help the healing process. (Reminder: when using ice, make sure you have a thin towel/pillowcase/tshirt IN BETWEEN the ice and the skin to avoid injury.)
about our business |
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WHAT KIND OF TRAINING DO OUR MASSAGE THERAPISTS RECEIVE?
TO BECOME NATIONALLY CERTIFIED, A PRACTITIONER MUST DEMONSTRATE MASTERY OF CORE SKILLS AND KNOWLEDGE, PASS AN NCBTMB STANDARDIZED EXAM, UPHOLD THE ORGANIZATION'S STANDARDS OF PRACTICE AND CODE OF ETHICS, AND TAKE PART IN a total of 24 hours of CONTINUED EDUCATION every two years.
our massage therapists have received extensive training at accredited massage schools with curriculum including Musculoskeletal Anatomy, Physiology, Kinesiology, Pathology, Swedish massage, Deep Tissue massage, Sports massage, Pregnancy massage, Myofascial Release, Reflexology, Trigger Point, Business and Professional Ethics, Service Learning, as well as Clinical Experience.
Where is our recovery spa located?
1928 Main Street Road, Spring Grove, IL.
OUR ESTABLISHMENT IS on the corner of Blivin St. and Main Street Rd. in downtown Spring Grove, IL. Located across the street from The farmers maRket, the Grove - Pub and Grill and Kellher & Holland Law Office.
Are walk-in appointments available?
We are by appointment only. though Same-day appointments may be available. we suggest calling ahead of time. We’re happy to check for any last-minute openings or cancellations. You can SCHEDULE ONLINE UP to 4 hours in advance if there is a spot available. our online schedule is up to date
What if I called and no one answered?
Our hours of operation reflect our availability for appointments.
we may be unable to answer while with a guest.
Our Receptionists are here to help:
Monday ~ 9am–3:30pm
Tuesday ~ 9am–3:30pm
Wednesday ~ 12pm–7pm
Thursday ~ 9am–3:30pm
Friday ~ 10:30am–5pm
Saturday ~ 8am–1pm
Sundays ~ CLOSED
How do i Schedule a service?
If you’re ready to schedule, our online booking is quick and easy! If you’d prefer to connect with us, please leave a message below, send a text or voicemail to 815-529-0065, or email us at [email protected]—we’ll get back to you as soon as we can.
IF YOU WOULD LIKE TO TALK TO US ABOUT IF A MASSAGE SESSION IS RIGHT FOR YOU BEFORE SCHEDULING, please send us a quick message below!
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